Refund Policy

Last updated: 11 August 2026

ChargePK is a digital platform that helps electric-vehicle drivers in Pakistan find charging stations, view community-reported information, plan journeys, and request charging slot bookings at participating stations. The ChargePK app is free to download and use.

1. What you pay for

ChargePK does not own or operate charging stations. Where a payment is made — such as a charging fee or a booking advance — it is for a charging service delivered at an independently operated station. ChargePK acts only as a facilitator.

2. Booking advances

Some stations require an advance to hold a charging slot:

• If the station declines or cannot fulfil a confirmed booking, your advance is refunded in full.
• If you cancel within the allowed window, your advance is refunded as set out in our Booking & Refund Policy.
• A no-show or a late cancellation may forfeit the advance, as disclosed at the time of booking.

3. Failed or duplicate payments

If you are charged due to a technical error, a failed transaction, or a duplicate payment, contact us and we will verify and refund the amount to your original payment method. Approved refunds are processed within 7–10 business days, subject to your bank or payment provider’s processing time.

4. How to request a refund

Email [email protected] or call +92 320 0441337 with your payment reference and the reason for the request. Our support hours are Monday–Friday, 9am–5pm PKT.

5. Contact

ChargePK · [email protected] · +92 320 0441337 · Monday–Friday, 9am–5pm PKT.