Service Policy

Last updated: 11 August 2026

1. What ChargePK provides

ChargePK is a digital platform — a mobile app and website — that helps electric-vehicle drivers in Pakistan find EV charging stations, view community-reported information (location, price, timings, live status and reviews), plan journeys, and request charging-slot bookings at participating stations. The ChargePK app is free to download and use.

2. ChargePK does not operate charging stations

ChargePK does not own, operate, or supply electricity at any charging station. Every station listed is owned and operated by an independent third party. ChargePK acts solely as a facilitator that connects drivers with independently-operated stations. Any charging session, and any payment for it, is strictly between you and the station.

3. Service availability

We aim to keep the ChargePK app and website available at all times, but we do not guarantee uninterrupted access and may pause the service for maintenance, technical, or security reasons. The availability of any individual charger depends entirely on its independent operator and is not controlled or guaranteed by ChargePK.

4. Accuracy of information

Much of the information on ChargePK — charger locations, prices, timings, live status and reviews — is contributed by the community or by station owners. We moderate submissions but cannot guarantee that any information is accurate, complete, or current. Always confirm critical details (such as availability and price) with the station before travelling.

5. Bookings and payment

Some stations accept charging-slot requests through ChargePK. A request becomes a booking only when the station confirms it. Where an advance is required, it is paid directly to the station (for example via RAAST) — ChargePK never holds or processes your money. The full rules are set out in our Booking & Refund Policy. Where a third-party payment gateway is used, payments are handled by that licensed provider; ChargePK never sees or keeps your card or bank information.

6. Pricing

ChargePK is free to use. Charging is paid to the independent station that provides it, at that station's own rate in Pakistani Rupees (PKR) — usually billed per kWh or per session — as shown on the station's page or on-site before you charge.

7. Your responsibilities

When using ChargePK you agree to: provide honest reports, reviews and charger information; honour any booking requests you make; use the platform lawfully; make sure your vehicle is compatible with a station before charging; follow each station's on-site instructions and safety signage; and keep any credentials secure.

8. Customer support

For help with the app, a booking, incorrect charger information, or a payment query, contact ChargePK support at [email protected] or +92 320 0441337. Support hours are Monday–Friday, 9am–5pm PKT, and we aim to reply within two business days.

9. Limitation of liability

To the maximum extent permitted by law, ChargePK is not liable for any loss, damage, injury, or dispute arising from a charging session, a station's premises or equipment, a payment made to a station, or the accuracy of community-reported information, nor for any indirect or consequential loss arising from use of the platform.

10. Changes and governing law

We may update this policy from time to time; the “Last updated” date reflects the latest version. This policy is governed by the laws of the Islamic Republic of Pakistan, and any disputes are subject to the exclusive jurisdiction of the courts of Pakistan.